Platterz: How long have you been at Crowe Soberman?
Bernie: I’ve been here since 1997, so I’ve been with the firm for 19 years.
Vikki: I joined in 2004, so for me it’s been 13 years.
Platterz: Wow! I could tell that this wasn’t your first Tax Season. Can you walk me through your roles?
Bernie: We do a bit of everything there. We run the file room, we take care of all the supplies for the office, handle all the scanning and photocopying — which there’s a lot of — manage the off-site storage room, and generally all the other day-to-day things that keep the office running.
Vikki: It might sound simple but there are a million little things that we look after that most people wouldn’t think about. If we didn’t do these things, most of our colleagues would have a very hard time!
Platterz: Of all these tasks that you’re constantly taking care of, what’s the most challenging part of your role?
Bernie: Managing people’s expectations.
Vikki: Exactly. People have very high expectations that anything they need will get done the moment they ask for it. Our biggest problem is that we actually do get it done! We sort of shoot ourselves in the foot sometimes.
Bernie: It’s not a bad thing, it’s just a challenge. We sometimes get tricky last-minute requests, and it’s up to us to make sure it gets done on time.
Platterz: That’s definitely a challenge. How do you mitigate people’s expectations compared to what you can realistically accomplish?
Vikki: We’ve really learned to work as a team to make sure we’re able to accommodate everyone’s requests. We overlap our lunches so that there’s always someone on-hand to get the job done.
Great People Make All the Difference
Platterz: What do you both enjoy most about working at Crowe Soberman?
Bernie & Vikki: The people!
The people here are great. We often say that if you can’t get along with the people in the office, there’s likely something wrong with you, not everyone else.
Vikki: As hard and as demanding as our roles are, we really feel appreciated for the work that we do, and that’s what keeps us going.
Bernie: The culture here has changed, which is partially what led to our daily dinners.
Vikki: Before, each floor would eat separately, and each day of the week a different floor would get dinner. Today, all the departments come together and we all eat dinner on the same floor, every night.
Dinners During Tax Season
Platterz: So how has that transition affected you? What’s your experience like with ordering food during Tax Season?
We look at Tax Season as “Before Platterz” and “After Platterz”
Vikki: Before we started using Platterz ordering dinner every night for this many people was challenging. We’d be spending hours every day figuring out how many people we needed to order for, trying to think of where to order from, and spending way too much time on the phone communicating these large, complicated orders.
Bernie: Another issue we were having was getting portions right. We were always worried that there wouldn’t be enough food because we didn’t know how many people would show up, so we would order way more than we needed. We would end up with way too much food, and it was just such a shame to have to throw it out the next day.
An Easier Way to Order
Platterz: So how has that changed now? Has Platterz made a difference?
Vikki: It’s night and day.
Everything is just so much easier, so much faster, and we just don’t worry as much.
Ordering every day for our entire firm was just too much work when we had to deal with individual vendors. It became way too hard to follow up individually every time; this is just so much easier.
Bernie: You guys have been extremely helpful throughout the process. You have some amazing vendors on board that we love, like Mashu Mashu and Craft Kitchen.
We used to order from a lot of these vendors on our own, but now having it all in one place just makes a tremendous difference. There really hasn’t been one dinner that we haven’t liked so far.
Platterz: That’s wonderful to hear! Do you have any advice for other people in your role who need to order food to their firms during Tax Season?
Vikki: Use Platterz!
Honestly, it’s true. Platterz is a great company, and your entire team are simply wonderful to work with. We couldn’t be more thankful.