Customer Spotlight: Sandra at Scalar

Customer Spotlight: Sandra at Scalar

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Discover the key to her success and why she’s one of our favourite customers

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Name: Sandra        Company: Scalar       Role: Office Manager & Training Coordinator

About Sandra

Sandra has been ordering from Platterz for a few months now.

While we love working and interacting with all of our customers, dealing with Sandra is a pure joy. It’s clear that interacting with customers and building relationships is part of her job, because whenever she speaks with anyone on our team, they’re immediately in a better mood.

It’s obvious how much she cares about her job and her colleagues, and her effort to get them the best food for their meetings doesn’t go unnoticed.

We recently visited her at Scalar, and got to see her in action at the front desk. People can’t help but smile as they talk to her, and that’s exactly the way you’d want someone to be introduced to your company when they step into your office.

We sat down to chat, and I picked her brain to find out what makes her so successful at her job, and what it is about Platterz that has helped her succeed. Here’s part of our chat, condensed for brevity and clarity.

Platterz: How long have you been at Scalar?

Sandra: I’ve been at Scalar since 2008. I was employee 59 when I started with the company, and we’ve since grown to over 300 employees, so we’ve come a long way!

Platterz: What are some of your responsibilities with the company?

Sandra: I first started out as the Executive Assistant to the CEO, and was working as an office manager as well. Today, I’m the office manager and training coordinator, but I really do a bit of everything.

I’ve often been asked to put together a job description, and I always laugh because it’ll never be complete!

I can give a high level description of what I do, but my responsibilities are always changing and there are hundreds of little things I need to stay on top of so that things in the office are on track.

Aside from being an office manager, I’m also responsible for putting together our training calendars and coordinating and organizing training sessions for our customers, which I enjoy a lot.

Platterz: What do you enjoy most about your role at Scalar?

Sandra: I have to say, it’s probably the human interaction. I’ve thought about transitioning into different roles at Scalar, but I really enjoy the interactions I have at the front desk.

I’m the social, talkative type, and I really enjoy having that dynamic interaction with new people every day.

For the most part I think people enjoy dealing with me, and I like being the face of the company when they first walk into our office.

Platterz: What types of events do you normally order food for?

Sandra: There are two main types of events I order food for. For the most part it’s our training classes, and there are a lot of those. I also help coordinate the food for meetings that our sales reps have.

Platterz: What goes into planning these orders, what do you need to consider?

Sandra: There’s definitely a lot of thought that goes into planning these lunches!

I’m always coordinating multiple lunches for different meetings or training sessions, and I need to consider different types of cuisines, diets, and restrictions. It can get pretty challenging!

I really put a lot of thought and effort into making sure the food is good, and in order to do that I need to make sure I get enough notice…more than a few hours worth! That way I can make sure that everyone’s dietary preferences are met, and that we can get something interesting, not just pizza.

Platterz: What type of food were you ordering before you started using Platterz?

Sandra: Well, other than pizza, we were getting stuff that was fast and last-minute. We were ordering from places like Druxy’s, Pizza Pizza, Quiznos…basically fast food!

Platterz: And has there been any response to the difference in food since you started ordering with Platterz?

Sandra: Definitely! People have really taken notice at the quality and variety of food I’ve been getting compared to before.

I really need to consider that sometimes my colleagues are in meetings literally all day long, all week. If they’re getting the same stuff over and over again, it really gets tiring for them. They’ve definitely noticed and appreciated getting something different through Platterz.

Platterz: Is there any advice you’d give to other office managers in similar roles to yours, that need to order food to the office?

Sandra: I’d really encourage them to get as much information as they can about who their audience is for the meal. Find out as many details as you can so that you can make educated choices for food that they’ll love.

Finding out all dietary requirements beforehand is essential. The other piece of advice I’d give is to always order more than you think. If 10 people are supposed to show up, order for at least two more.

In my experience new people always show up unexpectedly, and even if I’ve ordered too much, we’ve never had an issue of too much food at the office! I’d much prefer to have leftovers than not enough food.

Also make sure you order far in advance. I need to keep track of so many different events and orders, so scheduling them in advance helps make sure I stay on top of everything.

Platterz: Would you say that Platterz has helped your experience with ordering catered food to the office?

Sandra: Yes, absolutely. It’s just been such an easy experience compared to before. I love the way the website looks, it’s so clean and easy to use.

You guys are so open to improving your service, and so open to making changes that suit my needs and our company’s needs.

For example, we needed an easy way to order drinks with our food, and you added that for us. When we needed an easier way to keep track of our upcoming events, or invoicing, you built those features for us.

Overall, you’ve been so accommodating, and it’s been a wonderful experience working with Platterz.

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