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Maintaining A Startup Culture
Leading commerce platform, Shopify, isn’t shy when it comes to doing things a little differently. A peek into their sprawling, 45,000-square-foot Waterloo office—an industrious former whiskey distillery and barrel warehouse, complete with a VR arcade—makes that much clear. Luckily, the company’s inclination for beating to their own drum shows in their track record, boasting a quick turn from online snowboard shop to successful international enterprise. The toss-up? As all too many tech giants know, keeping a small-company feel in an office with hundreds of employees can be a challenge.
As the Ottawa-based company grew, they aimed to keep core values like community and collaboration at the helm of their offices’ operations. Shopify set out to build spaces grounded in this philosophy, going so far as to design each office to spark accidental encounters between employees. When it came to embedding these values in Shopify’s meal programming, however, internal stakeholders like Culinary Partnership Manager, Bill MacTavish, looked for a solution that would complement their business mantra.
Implementing Change With Platterz
Putting intention into action, Shopify started working with Platterz in 2016 to develop and service their daily meal programming across multiple offices, moving away from the traditional in-house management model. Freeing up valuable time and resources, the switch has helped empower the company to go beyond just keeping employees well-fed.
With a helping hand from a dedicated Food Expert for each serviced city, orders go from browsing to delivery without allocating any additional funds or effort. Since Platterz handles all logistics and coordination—whether it’s keeping each meal within budget, accommodating dietary needs, or ensuring that everyone has enough to eat—Shopify can focus on what really matters: the food and their people.
“The more we used it, the more we became comfortable with it. We don’t have to think about anything anymore.”
Picking their daily menus based on curated recommendations from Platterz, Shopify’s food and wellness teams can trust that every meal is set up for success, while still being able to experiment with new cuisines and local restaurants as a team. Catering through Platterz gives Shopify team members the opportunity to take a break from their day, spend time together, and spark up a conversation over a great meal.
“Enabling people to interact with people outside of their physical space, outside of their physical teams, encourages people to connect with others. Food has this effect.”
Lasting Impact, Scalable Opportunities
Initially trialling Platterz just once a week in one city, today, Shopify’s Global Culinary Partnership Manager has expanded their services to multiple teams and offices across Canada for 99% of their daily breakfasts and lunches. In turn, Platterz opened its doors in Montreal, Canada, extending their reach to help cultivate the consistent employee experience that Shopify aims for across its offices.
Currently feeding more than 1,000 Shopify team members across the country daily, Platterz’ newest operating cities will soon be serving up daily meals and the memorable moments that come with them, in their offices internationally. In the meantime, the impact of Shopify’s meal programming can be felt back at their historic Waterloo office every day at noon, when employees from all corners of the building fill their plates, take a seat in the communal space, and come together over a delicious meal.
When Shopify’s mantra—Make Commerce Better For Everyone—is combined with the Platterz mission—Feeding Offices Delicious Experiences—these organizations are one step closer to shaping the office culture revolution, together.
“I don’t HAVE to work [at Shopify]. I CHOOSE to work [at Shopify]. I choose to do so because of the culture and the people. We have a culture-based team—an employee experience.”
Learn how you can build your employee experience starting with a customizable food program at www.platterz.ca.