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How ICF Olson Boosts Employee Well-Being Through Food

ICF Olson is a full-service customer experience agency, leading the way in marketing, advertising, and branding for companies such as Boston Pizza, WestJet, and Canadian Red Cross. With the mantra, “we think like people”, ICF Olson creates experiences that engage people holistically with brands by getting into the heads of their customers’ customers. They also think from their employees’ perspectives, tailoring each office experience to the work they do. A cornerstone of this development was discovering a food program their team would love—which, according to ICF Olson’s Office Manager Poonam Unia, was not an easy feat.

ICF Olson

Food as a Defining Piece of Office Culture

Scooters, karaoke nights, ping pong tables, and foosball are among the several perks at the ICF Olson office. They proudly boast amazing office culture, but there was a key piece of the puzzle missing—a well-rounded, exciting food program for their team. Putting employees first was a priority for Poonam, so bringing in a well-balanced, varietal food program was top of mind (something that aligned perfectly with Platterz). Making offices more human for thousands of companies, Platterz created a food plan customized for ICF Olson’s employees. Weekly Friday lunches lay the foundation for a meal program that would continue to enhance their employee experience and office culture for years to come.

Platterz Custom Food Program

“It’s been nothing but amazing. The online platform is so easy to use.”

Looking Forward to Delicious at Work

Feeding their entire Toronto office every Friday since 2016, weekly lunches have become an institution at ICF Olson. “They didn’t like the food [we had] before, and now they actually look forward to [Fridays],” Poonam says. “It’s been nothing but amazing. The online platform is so easy to use.” ICF Olson currently uses Platterz for their weekly lunches, meetings, and all office birthdays. “Any opportunity I can use [Platterz], I do, and I recommend it to anyone that I can,” Poonam explains.

ICF Olson Team Lunches

“We have dietary restrictions as well, which are very easy to account for on the platform.”

Simplifying office catering is at the heart of Platterz’ solutions. ICF Olson takes advantage of many of the intuitive features at the core of the Platterz platform, including the Meal Builder, SpendTracker and dietary-accommodating technologies. “We can try all [of] these different restaurants. We have dietary restrictions as well, which are very easy to account for on the platform,” explains Poonam. “Platterz helps our accounting department too. [Accounting] can easily track and look everything up online.”

Team Lunches

“Everyone’s happier. They look forward to [the food].”

Coming Together Over Shared Meals

When coworkers share meals amongst one another, it’s more than just enjoying something delicious and stepping away from their desks. Taking the time to socialize, communicate, and come together is the essence of an employee experience. For ICF Olson, such experiences happen all the time. “Everyone’s happier. They look forward to [the food]. One [employee] usually works from home on Fridays, and she specifically comes in for lunch,” says Poonam. “We used to have [the lunchroom] set up with separate tables. We now set up the tables so everyone can eat together.”

Team Lunch

Bring the team together over a shared meal at your office, and continue to improve the employee experience. Start by crafting a custom food program for your office with today.

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